TwinTurbo.NET: Nissan 300ZX forum - or the right people doing the right job. is it the best
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Subject or the right people doing the right job. is it the best
     
Posted by robo (sebring1970) on January 28, 2006 at 2:27 AM
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In Reply To Suggested reading - "Good to Great" posted by 90Z-NA (ATL) on January 27, 2006 at 08:05 AM
     
Message strategy to have your star technician doing oversight or working on cars? I dunno. Russell sounds like he's killing himself running around paying mad attention to detail. I bet if he took his and Bob Reel's time-cost spent on QA, they could figure out something much more cost effective, and free up their time into other activities that more directly boosted the bottom line. For example, a computer program that was automatically linked to billing and AR, which assigned job and car numbers, which could be tracked for outcomes and customer satisfaction, including follow-ups.

     
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