strategy to have your star technician doing oversight or working on cars? I dunno. Russell sounds like he's killing himself running around paying mad attention to detail. I bet if he took his and Bob Reel's time-cost spent on QA, they could figure out something much more cost effective, and free up their time into other activities that more directly boosted the bottom line. For example, a computer program that was automatically linked to billing and AR, which assigned job and car numbers, which could be tracked for outcomes and customer satisfaction, including follow-ups.